Documentolog AppOpen in the app
logo

Customer Loyalty Level to Documentolog EDS Exceeded 50% in the First Half of 2022

The survey revealed that over 42% of respondents have been using the system for 1 to 3 years. More than 76% of those surveyed noted that working became much more efficient after the implementation of Documentolog EDS.

3 min.

17.07.2022

674

Gulzat Temirbayeva

Digital marketing manager

>
Since last year, we have been periodically measuring NPS (Net Promoter Score) in the Documentolog system. NPS allows us to assess customer satisfaction with the product and their willingness to recommend it to others.
>
To determine the current NPS, a survey was conducted among 270 companies, involving 1500 respondents.
>
The survey showed that over 42% of respondents have been using the system for 1 to 3 years.
More than 76% of those surveyed noted that working became much more efficient after the implementation of Documentolog EDS.
>
The overall NPS score in 2022 was 50.64%, meaning that more than half of our clients are satisfied with the product and are willing to recommend it. For reference, the NPS in the previous year was 48.6%.
>
The survey provided valuable suggestions and feedback on our solutions and services (over 292 valuable comments). We will conduct further analysis of the comments and take ideas for development.
>
The next step is to launch NPS in the Doculite service.

Share the link on social media:

Read more

10.04.2026

Documentolog Business Referral Program: Bonuses for Every Partner You Refer

Companies can earn bonuses for referrals and use them to pay for plans and services within the system.

31.03.2026

The first clients have already been upgraded to d8n.ai

and gained access to new capabilities of the system

18.03.2026

Documentolog Supports the Development of Eco-Hub in Astana

The Documentolog company became a key partner of the Eco-Hub project in Astana – an initiative aimed at the development of ecological culture and sustainable consumption infrastructure in the city.

Hi! If you have questions, I can help!
Connecting to chat...
Powered byDocumentolog