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Customer Loyalty Level to Our Products in 2021 Was 48.6%
Last year, we launched a project to measure our users' satisfaction - NPS (Net Promoter Score).
3 min.
18.01.2022
545
Last year, we launched a project to measure our users' satisfaction - NPS (Net Promoter Score).
Ayaz Zhakabaev, Head of Customer Service and Support at Documentolog: “NPS or the Customer Loyalty Index reveals how satisfied customers are with our product and how willing they are to recommend it to their partners, colleagues, and loved ones. A positive NPS means that there are more users in the product ecosystem who are ready to recommend the service.”
As of the end of 2021, the NPS indicator was 48.61%. This means that almost half of our customers are satisfied with the product and are willing to recommend it to others.
For 2022, we have set a goal to achieve an NPS of at least 70%. To achieve this, we will continue to develop our product and improve services for our customers.
Additionally, during the survey, the Customer Support Service received and processed over 190 different ideas and suggestions from customers, which were forwarded for implementation.
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Strengthening Compliance with Labor Legislation in 2026: What Kazakhstan Employers Need to Know
In 2026, Kazakhstan is strengthening control over compliance with labor legislation. One of the key regulatory instruments is the Unified System for Recording Employment Contracts (USREC), operating on the enbek.kz platform. Government authorities are moving toward stricter administration: from March 2026, administrative liability will be introduced for violations of the procedure for entering information on employment contracts into the USREC. This means employers must proactively establish correct processes for registering and maintaining HR documentation to avoid fines and legal risks.
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AI.Sulu
26.02.2026 21:35
👋 Здравствуйте! Я Ai.Sulu, ИИ-ассистент Documentolog. Помогу подключиться к тарифу, разобраться в возможностях платформы или автоматизировать процессы. Что вас интересует?