Documentolog AppOpen in the app
logo

Who is Behind Documentolog? Ayaz Zhakabaev

Continuing the series of interviews "Who is Behind Documentolog?" we introduce you to the Head of Customer Service and Support Department - Ayaz Zhakabaev.

3 min.

12.06.2022

597

Gulzat Temirbayeva

Digital marketing manager

Continuing the series of interviews "Who is Behind Documentolog?" we introduce you to the Head of Customer Service and Support Department - Ayaz Zhakabaev.

Ayaz has been working in the field of customer service quality development and contact centers for over 10 years. He joined the Documentolog team with a wealth of knowledge and experience in implementing service standards and quality control tools. Under his leadership, the company has implemented tools such as CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) along with other significant projects.

In his interview, Ayaz talked about how he entered the service and contact center industry, what makes Documentolog's Support Service unique, and what has been done to improve the quality of service for our clients.

Full text of the interview



Share the link on social media:

Read more

23.02.2026

UNICEF Zhastary — a Digital Platform for the Youth of Kazakhstan

Documentolog, in partnership with UNICEF, has launched UNICEF Zhastary, a unified digital ecosystem designed for young people in Kazakhstan under the age of 35. The project was implemented within the framework of a memorandum of cooperation and aims to create a transparent, accessible, and scalable environment for youth engagement in the country’s social agenda.

17.02.2026

d8n.ai официально доступен клиентам Documentolog

Сегодня мы запускаем новый этап развития экосистемы Documentolog — d8n.ai стал официально доступен для наших клиентов. И это не просто новая функция — это новый уровень работы с документами, задачами и коммуникациями.

10.02.2026

Strengthening Compliance with Labor Legislation in 2026: What Kazakhstan Employers Need to Know

In 2026, Kazakhstan is strengthening control over compliance with labor legislation. One of the key regulatory instruments is the Unified System for Recording Employment Contracts (USREC), operating on the enbek.kz platform. Government authorities are moving toward stricter administration: from March 2026, administrative liability will be introduced for violations of the procedure for entering information on employment contracts into the USREC. This means employers must proactively establish correct processes for registering and maintaining HR documentation to avoid fines and legal risks.

Hi! If you have questions, I can help!
Connecting to chat...
Powered byDocumentolog
ai-brain
AI.Sulu

25.02.2026 20:59

👋 Здравствуйте! Я Ai.Sulu, ИИ-ассистент Documentolog. Помогу подключиться к тарифу, разобраться в возможностях платформы или автоматизировать процессы. Что вас интересует?