Artificial Intelligence in Kazakh Business: Conclusions of Documentology Survey

Documentolog, in collaboration with K-Tech 2025, conducted a survey among small, medium, and large businesses in Kazakhstan. A total of 72 respondents participated — primarily top management (48%) and IT specialists (19%) from medium and large enterprises. This makes the results particularly representative, as the responses came from decision-makers who define strategic directions.

1. Why Companies Are Implementing AI

More than half (55.5%) of companies view AI primarily as a support tool for process optimization and cost reduction. Only 11% of respondents already have a clear strategy for implementing generative AI and cognitive solutions.

The top priority areas for AI application are:

• Optimization of internal processes and cost reduction – 68%

• Improved business analytics and decision-making – 58%

• Automation of customer interaction – 40%

• Enhanced security and fraud prevention – 25%

Creating new products or business models with AI is not yet a mainstream priority.

2. The Main Barrier: Lack of Skilled Specialists

The biggest obstacle to scaling AI initiatives is the shortage of qualified personnel (57%). Other significant challenges include:

• Low maturity in data management processes – 35%

• High implementation costs – 35%

• Insufficient support for AI initiatives at the executive level – 29%

• Technical difficulties, such as legacy IT systems and poor data quality – 20%

Respondents also noted the absence of a clear legal and regulatory framework in Kazakhstan as a factor contributing to uncertainty.

3. AI Maturity Metrics Are Still Emerging

Nearly one-third of companies do not yet use formalized metrics to evaluate AI initiatives. Where metrics are in place, the focus is primarily on financial and operational outcomes.

Among those already measuring results, the most common metrics are:

• Reduction of operational costs

• ROI of automation

• Revenue growth and improved customer experience

This indicates that most AI projects are still in the early stages of maturity.

4. Budgets for AI Remain Modest

62% of respondents reported that their companies do not have a dedicated AI budget — instead, AI spending is embedded within general IT expenses or automation projects.

Only 3% of companies allocate 10–20% of their IT budget specifically for AI, a figure characteristic of more mature digital transformation strategies.

The Big Picture

AI in Kazakhstan is still mainly used as a tool for optimization, rather than as a driver of business transformation or new product development.

The main barriers are:

• A shortage of specialists

• Low data maturity

• Unclear budgeting

Success metrics are just beginning to form, and dedicated AI funding is still rare.

However, a positive trend is emerging: more than one-third of companies are approaching AI strategically and laying the groundwork for a future digital landscape.

Documentolog's AI Solutions

Documentolog is actively developing its own AI-based tools to help businesses handle routine tasks faster and more efficiently.

Today, AI in Documentolog products already enables users to:

• Auto-generate responses to documents

• Suggest relevant templates

• Speed up task creation

• Analyze document content intelligently

This allows companies to save employee time, reduce errors, and build more efficient document workflows.

AI also helps analyze internal business processes and identify bottlenecks.
It provides detailed analytics by department and employee — such as task completion times, number of overdue items, document processing speed, and more.
With this insight, companies can optimize business processes and improve key performance indicators.

We believe the future of AI in Kazakhstan is not only about optimization, but also about opening up new opportunities for business process transformation.
That’s why Documentolog will continue to develop AI-powered solutions to support companies on this journey.