You will be able to submit requests to the Documentolog Support Service through the system interface!

The Documentolog user personal account has been updated to version 2.0. With the new release of the Personal Account, the process of submitting requests will be gradually transferred to the Documentolog EDS interface.

An analysis of the current processes for interacting with clients has revealed key pain points for our users, one of which is the complicated process of contacting the Support Service.

? How it was: Previously, our clients appointed a responsible employee, usually the system administrator, who collected and submitted requests to technical support. Moreover, all requests were submitted through the user personal account - cabinet.documentolog.kz. This meant that users had to work in two systems, which caused inconvenience.

? How it is now: Now all requests will be initiated directly in the Documentolog system interface. Each user of our clients will have the opportunity to independently contact the Technical Support Service. Thus, the need to work in two systems will be eliminated, and the process of submitting requests to the Support Service will be simplified.

❓ How does it work?

In the system interface, starting from release 7.8.4 and above, the "Technical Support Request" module will be available (see the "Headphones" icon). By clicking on it, you will be able to submit a request to the Documentolog Support Service with a description of the problem.

Thus, without leaving your system and without contacting the System Administrator, you will be able to quickly and conveniently report any issues that arise.

We hope that this new approach will minimize the resources spent and increase the productivity of both our work and yours.

An effective business chooses Documentolog!

For more information about all the updates to the Documentolog user personal account, see here.