How Freedom Insurance automates the processing of contracts in 3-4 times with the help of Documentolog

Why did the process of paperwork diminish

Before the introduction of digital solutions, the formalization of contracts took a significant amount of time. Documents were submitted manually, agreements were made verbally, and the use of paper led to unnecessary costs.
The aim of the transition was:

– To streamline the processing of contracts
– To reduce the workload on employees
– To improve client experience

What changed after the introduction of Documentolog

Since 2022, Freedom Insurance has been working on the Documentolog platform. During this time, the company has achieved impressive results:

✅ Processing times for contracts were shortened by 3–4 times
✅ Thousands of documents were processed online
✅ There was a significant reduction in paper use
✅ Employees freed up time to focus on more important tasks

New level of service

The greatest impact of the implementation was on client experience.
Now:

– Documents are delivered instantly
– Issues are resolved promptly
– The formalization of contracts takes mere minutes
– Employees do not waste time on paperwork

"Documentolog helps us to focus more on the client rather than the process," notes 

Aigul Mukusheva, Sales Director of Freedom Insurance

Digital transformation is not a trend, but a necessity

Experience from Freedom Insurance confirms: the transition to electronic document circulation is not just a step towards automation but a strategic decision that impacts the entire business.

📹 More details – in the video review:

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